| Advanced Exchange |
The depot will "advance" ship a replacement product to the end-user location and the broken piece of equipment will be placed into that packaging and returned to the depot for repair
|
After Receipt Exchange |
The end-user returns the damaged equipment to the depot facility, then a replacement is shipped to the end-user
|
Asset Management |
A depot service facility will manage a pool of equipment, notifying end-user when additional equipment is needed, inventory counts, etc.
|
Auto ID |
Auto identification (also called AIDC - auto identification and data capture), is a method of identifying objects and collecting data on those objects
|
Cryptography |
A mathematical formula to render
plaintext data unreadable to people without special knowledge
(called a “key”). Cryptography is applied to stored data as well as
data transmitted over a network.
|
Break Fix |
A term used to indicate repairs will be made to broken equipment
|
Decryption |
Changes ciphertext back to plaintext.
|
Depot |
A type of repair where non-critical equipment is sent to a central location "depot" for repair |
Encryption |
Changes plaintext into ciphertext |
ESO |
Encryption Service Organization
|
FIFO |
First In First Out
|
Integration |
The combining of 2 more items (hardware, software, firmware, etc.) into a combined end product
|
ISO |
Independent Service Organization
|
IT |
Information Technology |
JIT |
Just In Time
|
Key Encryption |
A set of numbers and alpha characters used to encode a payment device to provide security of customer data
|
Key Injection |
A secure method of inserting the encryption key into a payment device |
Managed Refresh |
A service in which updates (be it hardware, firmware or software) are performed on existing equipment
|
Multi-Vendor |
Indicates the ability to manage and/or repair several different manufacturers equipment
|
OEM |
Original Equipment Manufacturer
|
On site services |
Repairs to equipment are made at the customer's designated
location |
PAWS |
POSDATA Application Web Service (on line portal)
|
Per Incident |
A repair to be charged per piece of equipment
|
Pool |
Extra equipment stored at a depot facility to be used by the end-user for various types of depot service agreements, i.e., Advance Exchange
|
Pool Management |
A depot service facility will manage a pool of equipment, notifying end-user when additional equipment is needed, inventory counts, etc.
|
RA |
Return Authorization
|
Repair & Return |
A type of repair by which a repair is made at a depot facility then returned to the location from which it arrived
|
RMA |
Return Materials Authorization
|
SIA |
Service Industry Association |
T&M |
Means Time & Materials, and is associated with the fee to be charged for a repair, the "time" to fix the unit and and "materials" needed to facilitate that repair
|
T's & C's |
Terms and Conditions
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Warehousing |
Storage of equipment or assets at a depot facility
|
Warranty Management |
A depot service facility will manage the return and repair of equipment to manufacturers during warranty period
|
